Frequently Asked Questions

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Puzzles

An AR Jigsaw Puzzle from Puzzle Tubes is a revolutionary fusion of classic puzzling and cutting-edge technology. After you complete the physical jigsaw puzzle, you use your smartphone to scan a QR code, which launches a free AR viewer. This transforms your finished puzzle into a dynamic, interactive 3D experience with movement and sound, bringing the scene to life.

The AR experience works in three simple steps: build your puzzle, scan the QR code on the included poster with your smartphone to launch the free AR viewer (no app downloads or waiting required), and then watch as your puzzle springs to life in 3D movement and sound. It turns your completed puzzle into an interactive experience.

Puzzle Tubes puzzles revolutionize the experience by integrating augmented reality, transforming static images into interactive 3D scenes. Beyond AR, they feature thicker, durable pieces, a proprietary edge-sorting system for quick starts, two high-quality posters for reference, a glare-reducing matte finish, a hidden object quest, and come in a premium slider box.

Puzzle Tubes currently offers the 'Deep Ocean' AR Jigsaw Puzzle, a premium 1000-piece aquatic adventure, 'The Curse' 1000-piece haunted manor scarefest, and the 'Christmas Town' Advent Calendar Jigsaw Puzzle, which offers festive fun with AR experiences, hidden clues, and a wind-up Santa.

Each Puzzle Tubes box includes the jigsaw puzzle pieces, two large, high-quality posters (one for reference, one for a hidden object quest), a handy edge-piece finder feature on the reverse side of pieces, and a custom-designed deluxe slider box for storage. The puzzles also unlock an augmented reality experience upon completion.

Puzzle Tubes pieces are thick and high-quality, designed to connect with a satisfying snap for a seamless fit. They feature a thoughtful matte finish to reduce glare, are made responsibly and sustainably, and undergo a meticulous manufacturing process to eliminate puzzle dust, ensuring a clean and enjoyable experience.

Yes, the adventure continues! After completing the puzzle, you can activate the augmented reality experience to see the puzzle come to life with stunning 3D animations and sound. Additionally, you can flip over one of the included posters to uncover an exciting hidden object challenge woven into the intricate puzzle design.

The app needs to recognize the puzzle picture in order to connect it to the associated AR experience.

There are a number of factors that can cause issues, from light conditions to viewing angle.

Please make sure the entire puzzle is visible on your screen. Try and keep your hand steady. If the surrounding light is poor, switch on a light or use your phone to light it up, by clicking the lightbulb icon on the screen, which will activate your device’s flashlight.

If you're still having problems, try these resolutions:

  • Try and avoid overhead lights, or glare as this can cause problems
  • Move the viewing device closer then further away, at an angle to see if that helps
  • If problems persist, view the included puzzle poster which should always work

First of all, don't worry, we got you covered!

Our robust tube packaging was chosen specifically to be tough and portable but we also understand that sometimes accidents happen in transit.

If you received a damaged product, please send an email to help@puzzletubes.com and include the order number and a photo of the damaged puzzle, and packaging if you still have that.

We will send you a FREE replacement ASAP.

We are unable to send free replacements for packages that are stolen, or lost in transit.

Please check the delivery address given is correct and try reaching out to the delivery company and file a claim.

Delivery notices are sometimes sent when the package is still in transit. Please wait a few business days for the package to show up.

If you have questions, please email help@puzzletubes.com and include your order number and an explanation

Wholesale

We are very interested in partnering opportunities.

Our top-quality, highly visual, unique puzzles are compact and have high margins for great value for the required display area. A perfect item for check out lines or for point of purchase.

There is nothing like this on the market and the compact size means customers can bring these puzzles everywhere they go!

From bulk orders to carry in your retail locations to custom puzzles for your audience, please contact us.